AIB's newly released mobile banking app has drawn criticism from some users, The Journal reports. The outlet published its report on Monday, 14 September 2026, noting that not all customers are pleased with the new app.
According to The Journal, the dissatisfaction is not universal, suggesting that some users have taken to the app while others have not. The report does not specify the nature of the complaints or how many customers are affected.
The app is AIB's latest mobile banking offering, part of the bank's ongoing push to serve customers through digital channels. The Journal's coverage indicates that the rollout has not been met with uniform approval among its user base.
The report offers limited detail beyond the headline and summary, and no specific figures, user quotes or company statements were available in the material reviewed.
What to watch next: whether AIB responds to the feedback and whether further reporting clarifies the specific concerns raised by users.
